PRIVACY POLICY

TheCloud.market

www.thecloud.market

Effective Date: 22 February 2026 | Last Updated: 13 July 2026

1. Introduction

Welcome to TheCloud.market ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable in India.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website www.thecloud.market and use our services, including registration, web hosting, VPS (Virtual Private Server) hosting, cloud storage, and email hosting (collectively, "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Who We Are / Data Fiduciary

TheCloud.market is a web services company registered in India, providing registration, website hosting, VPS, cloud storage, and email services to individuals and businesses primarily within the Indian region.

For the purposes of the DPDP Act, 2023, TheCloud.market acts as the Data Fiduciary. For any privacy-related queries, you may contact our designated Grievance Officer:

Grievance Officer: Prazgna Rudraraju

Email: [email protected]

Address:Flat no:402,D.No 2-40-76/A & 76/B,Challa Chinnama Chambers,Road Number 8 Casa Rouge In Gate,Kondapur,Hyderabad, Rangareddy,Telangana,India 500084.

Contact Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

3. Information We Collect

3.1 Information You Provide Directly

Full name, email address, phone number, and date of birth (for account registration)

Billing and payment information, including credit/debit card details, UPI IDs, net banking information, or other payment method details

GST Identification Number (GSTIN) and PAN for business customers

Mailing and billing address

registration details (including WHOIS information as required by ICANN/registry policies)

Communications with our support team, including tickets, chat logs, and emails

Technical preferences and configurations for your hosting services

3.2 Information We Collect Automatically

IP address, browser type, device type, and operating system

Pages visited, time spent on pages, referring URLs, and clickstream data

Cookies, web beacons, and similar tracking technologies

Server logs, error reports, and performance data related to your use of our Services

Usage patterns and feature usage statistics

3.3 Sensitive Personal Data or Information (SPDI)

In accordance with the SPDI Rules, we may collect sensitive personal data such as financial information (card details, bank account details) and passwords. Such information is collected only with your explicit consent and is subject to heightened protection standards.

4. How We Use Your Information

We use the information we collect for the following purposes:

Providing, operating, and maintaining your purchased Services (hosting, s, VPS, storage, email)

Processing transactions and sending related billing and invoicing communications

Creating and managing your TheCloud.market account

Sending service-related notifications, including renewal alerts, downtime advisories, and security alerts

Registering names on your behalf with relevant registries

Providing customer support and responding to grievances

Complying with legal obligations under Indian law, including tax regulations (GST), registry policies, and court orders

Detecting, preventing, and addressing fraud, abuse, and security incidents

Improving our Services, website functionality, and user experience

Sending marketing communications (only with your prior consent, which may be withdrawn at any time)

Generating anonymised and aggregated analytics to understand usage trends

5. Legal Basis for Processing

We process your personal data under the following legal bases as recognised under Indian law and the DPDP Act, 2023:

Consent: Where you have given explicit consent, such as for marketing emails or use of cookies

Contractual Necessity: Processing necessary to fulfil our contractual obligations to you (e.g., provisioning hosting services, processing payments)

Legal Obligation: Processing required to comply with applicable Indian laws, regulations, court orders, or governmental directives

Legitimate Interests: Processing for fraud prevention, network and information security, and product improvement, where such interests are not overridden by your rights

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Necessary for the website and control panel to function correctly

Performance Cookies: To collect analytics on how visitors use our website (e.g., Google Analytics)

Functionality Cookies: To remember your preferences and settings

Marketing Cookies: To deliver targeted advertisements (only with your prior consent)

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our Services. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

7. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

7.1 Service Providers and Sub-Processors

We engage trusted third-party vendors to assist in delivering our Services, including payment gateways (Razorpay, PayU, etc.), data centre providers, email delivery platforms, customer support tools, and Trustpilot for post-purchase review invitations. After a confirmed purchase, we may share your name, email address, and order reference with Trustpilot for this purpose. These parties process data on our behalf under strict confidentiality agreements and are prohibited from using your data for any other purpose.

7.2 Domain Registry Requirements

Domain registrations require submission of registrant data to registrars, domain registries, and ICANN-accredited bodies as mandated by their policies. We comply with applicable gTLD and ccTLD registry requirements.

7.3 Legal and Regulatory Disclosure

We may disclose your information to government authorities, law enforcement, or courts if required to do so by law, court order, or governmental directive under applicable Indian statutes, including the IT Act, 2000 and its rules.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of our assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7.5 With Your Consent

We may share your information with third parties if you have explicitly consented to such sharing.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with the Services. Specifically:

Account and billing data: Retained for a minimum of 7 years after account closure to comply with Indian tax and financial regulations (GST Act requirements)

registration data: Retained for the duration of the registration period plus applicable grace and redemption periods

Support and communication data: Retained for 3 years from the date of the interaction

Server logs: Retained for a maximum of 180 days

Marketing consent records: Retained until consent is withdrawn plus 3 years for compliance purposes

After the applicable retention period, data is securely deleted or anonymised.

9. Data Security

We implement commercially reasonable and industry-standard security measures to protect your personal data, including:

SSL/TLS encryption for all data transmitted between your browser and our website

AES-256 encryption for sensitive stored data, including payment information

Two-factor authentication (2FA) for account access

Regular security audits, vulnerability assessments, and penetration testing

Restricted access to personal data on a need-to-know basis with role-based access controls

Payment Card Industry Data Security Standard (PCI-DSS) compliant payment processing

Regular data backups with secure off-site storage

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to cause risk to your rights, we will notify you and the relevant authorities as required under applicable Indian law.

10. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, and other applicable Indian laws, you have the following rights with respect to your personal data:

Right to Access: Request access to the personal data we hold about you and obtain information on how it is being processed

Right to Correction: Request correction of inaccurate or incomplete personal data

Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations

Right to Withdraw Consent: Withdraw consent for processing at any time where processing is based on consent, without affecting the lawfulness of prior processing

Right to Grievance Redressal: Lodge a complaint with our Grievance Officer regarding any privacy concern

Right to Nominate: Nominate a person to exercise your rights in the event of death or incapacity

To exercise any of the above rights, please contact our Grievance Officer at [email protected]. We will respond to your request within 30 days. You may also escalate unresolved complaints to the Data Protection Board of India, once established.

11. Children's Privacy

Our Services are not directed at children under the age of 18 years. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected personal data from a person under 18, we will promptly delete such information. If you believe we have collected data from a minor, please contact us immediately at [email protected].

12. Data Localisation and Cross-Border Transfers

TheCloud.market primarily stores and processes your data within India on servers located in Indian data center’s, in compliance with applicable data localization requirements.

In certain circumstances, your data may be transferred to or accessed by our service providers located outside India (for example, for payment processing or CDN services). Such transfers are made only where adequate safeguards are in place, including contractual data processing agreements, and are conducted in compliance with applicable Indian law and the DPDP Act, 2023.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, including payment gateways and partner services. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. TheCloud.market is not responsible for the privacy practices or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. When we make material changes, we will notify you by:

Posting the updated Privacy Policy on our website with a revised Effective Date

Sending a notification to your registered email address for significant changes

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

15. Grievance Redressal

In accordance with the Information Technology Act, 2000 and its rules, we have appointed a Grievance Officer. If you have any complaints, concerns, or queries regarding this Privacy Policy or our data practices, please contact:

Grievance Officer, TheCloud.market

Email: [email protected]

Phone: +917702812444

Address: Flat no:402,D.No 2-40-76/A & 76/B,Challa Chinnama Chambers,Road Number 8 Casa Rouge In Gate,Kondapur,Hyderabad, Rangareddy,Telangana,India 500084.

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

If your complaint remains unresolved, you may escalate the matter to the Data Protection Board of India (once operational) or approach the appropriate consumer forum under the Consumer Protection Act, 2019.

16. Contact Us

For any general queries about this Privacy Policy or your personal data, please contact us:

TheCloud.market

Email: [email protected]

Website: www.thecloud.market

Registered Address: Flat no:402,D.No 2-40-76/A & 76/B,Challa Chinnama Chambers,Road Number 8 Casa Rouge In Gate,Kondapur,Hyderabad, Rangareddy,Telangana,India 500084.

CIN / Registration Number: U63119TS2026PTC210333

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of courts in Hyderabad,Telangana, India.