ACCEPTABLE USE POLICY

TheCloud.market

www.thecloud.market

Effective Date: 22 February 2026 | Last Updated: 22 February 2026

This Acceptable Use Policy ("AUP") governs all use of TheCloud.market services including shared hosting, VPS, cloud storage, email hosting, and domain registration. By using our Services, you agree to comply with this AUP. Violations may result in immediate suspension or termination of your account without refund.

1. Purpose

TheCloud.market provides hosting infrastructure to enable legitimate online presence and business operations. This AUP exists to protect the integrity, security, and performance of our platform, the safety of our other customers, and compliance with applicable Indian and international laws. All customers, resellers, and end users of services hosted on our infrastructure are bound by this policy.

2. Prohibited Content

Zero Tolerance:The following categories of content are strictly prohibited on our infrastructure and will result in immediate termination without notice or refund.

2.1 Illegal Content

Any content that violates the laws of India, including the Information Technology Act 2000, IT (Amendment) Act 2008, Indian Penal Code, and all applicable state laws

Child sexual abuse material (CSAM) or any content that sexualises minors in any form

Content promoting, glorifying, or facilitating terrorism, extremism, or violence against any individual or group

Content related to drug trafficking, arms dealing, or any other illegal trade

Pirated software, cracked applications, warez, or illegally distributed copyrighted material

2.2 Harmful and Malicious Content

Malware, ransomware, spyware, trojans, viruses, or any malicious code

Phishing pages, fake login portals, or any content designed to fraudulently collect user credentials or financial information

Botnets, command-and-control servers, or infrastructure used to conduct cyberattacks

Tools or scripts designed to compromise the security of third-party systems

Cryptomining software or scripts that exploit server or visitor resources without explicit consent

2.3 Harmful Speech and Harassment

Content that constitutes hate speech, incites violence, or discriminates on the basis of religion, race, caste, gender, nationality, or sexual orientation

Content used to harass, bully, stalk, or threaten any individual

Doxxing - publishing private or personally identifiable information about individuals without consent

3. Prohibited Activities

3.1 Network and Security Abuse

Conducting or facilitating Distributed Denial of Service (DDoS) attacks against any target

Port scanning, vulnerability scanning, or probing of systems you do not own or have explicit written permission to test

Attempting to gain unauthorised access to any system, network, or data

IP spoofing, packet injection, or any form of network traffic manipulation

Operating open proxies, Tor exit nodes, or anonymous relay services without prior written approval from TheCloud.market

3.2 Email and Spam Abuse

Sending unsolicited bulk email (spam) in any form or volume

Operating open mail relays that can be exploited by third parties

Sending email that violates India's TRAI regulations, the IT Act, or the CAN-SPAM Act

Harvesting, scraping, or purchasing email lists for bulk distribution

Forging email headers, spoofing sender identities, or impersonating other domains

3.3 Resource Abuse

Consuming excessive CPU, RAM, bandwidth, or storage in a manner that degrades performance for other customers on shared infrastructure

Running persistent background processes, cryptocurrency miners, or resource-intensive scripts on shared hosting plans

Circumventing any resource limits or quotas imposed by your service plan

Reselling or sub-licensing our Services without authorisation in your service agreement

3.4 Intellectual Property Violations

Hosting websites or content that infringe on trademarks, patents, copyrights, or other intellectual property rights of third parties

Operating counterfeit storefronts or brand impersonation websites

Distributing cracked software, illegal media streams, or pirated digital content

4. Reseller and Agency Responsibilities

If you are a reseller or agency using TheCloud.market infrastructure to provide services to your own clients, you are fully responsible for ensuring that your end customers comply with this AUP. You must:

Incorporate equivalent acceptable use terms in your own customer agreements

Promptly respond to abuse complaints forwarded to you by TheCloud.market

Take immediate action to suspend or terminate end-user accounts that violate this AUP

TheCloud.market reserves the right to act directly against end-user accounts if a reseller fails to take timely action on an abuse complaint.

5. Reporting Abuse

If you become aware of any content or activity on our platform that violates this AUP, please report it immediately:

Abuse Reports:support@thecloud.market

DMCA / Copyright:support@thecloud.market

Security Issues: support@thecloud.market

We treat all abuse reports seriously and aim to investigate and respond within 24 to 48 hours of receipt.

6. Enforcement

6.1 Investigation

Upon receiving an abuse complaint or detecting a potential violation, we will investigate the matter. We reserve the right to access, review, and take action on content or account activity as necessary to enforce this AUP.

6.2 Actions We May Take

Depending on the severity and nature of the violation, we may take one or more of the following actions:

Issue a formal warning requiring corrective action within a specified timeframe

Temporarily suspend the offending service or account

Remove or disable the specific content or service in violation

Permanently terminate the account and all associated services without refund

Report the activity to law enforcement authorities in India or other jurisdictions

Pursue civil or criminal legal remedies

6.3 No Obligation to Monitor

TheCloud.market does not proactively monitor all customer content. However, we reserve the right to investigate and act upon complaints or violations that come to our attention. Acting on some violations does not obligate us to act on all violations.

7. Safe Harbour - IT Act Section 79

TheCloud.market operates as an intermediary under Section 79 of the Information Technology Act, 2000. We are not liable for third-party content hosted on our infrastructure provided we act expeditiously to remove or disable access to content upon actual knowledge of violation or receipt of a government or court order. This AUP forms part of our due diligence obligations under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

8. Changes to This Policy

We may update this AUP at any time. Continued use of our Services after changes are published constitutes acceptance of the revised policy. Significant changes will be communicated via email to your registered address.

9. Contact

For questions about this Acceptable Use Policy:

TheCloud.market Trust & Safety Team

Email:[email protected]

Website: www.thecloud.market

This Acceptable Use Policy is governed by the laws of India. TheCloud.market reserves all rights to enforce this policy to protect its infrastructure, customers, and reputation.