REFUND & CANCELLATION POLICY

TheCloud.market

www.thecloud.market

Effective Date: 22 February 2026 | Last Updated: 22 February 2026

Important Notice:All purchases made on TheCloud.market are final. We do not offer refunds, credits, or exchanges for any of our services, including domain registration, web hosting, VPS, cloud storage, and email hosting, except as expressly stated in this policy or as required by applicable Indian law.

1. Overview

TheCloud.market ("we", "us", "our") provides web services including domain registration, shared web hosting, Virtual Private Server (VPS) hosting, cloud storage, and email hosting to customers in India. Due to the nature of digital services and the costs incurred upon provisioning, we maintain a strict no-refund policy across all our service categories.

By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy. We strongly encourage all customers to review service specifications and pricing carefully before making a purchase.

2. General No-Refund Policy

All fees paid to TheCloud.market are non-refundable. This applies to:

One-time setup and provisioning fees

Monthly, quarterly, or annual subscription fees

Domain registration, renewal, and transfer fees

Add-on services, upgrades, and additional features

Any taxes, duties, or processing fees paid at the time of purchase

Once a service is provisioned or activated, no refund will be issued regardless of whether the service was actively used by the customer.

3. Refund Eligibility by Service

The following table summarises refund eligibility across all TheCloud.market services:

Service / Product	Refund Eligible	Notes
Domain Registration, Renewal, or Transfer	No	Registry transactions are final once successfully submitted; duplicate payments, failed provisioning, and legally required refunds remain subject to Section 5
Web Hosting (Shared)	No	All sales final; no cooling-off period
VPS Hosting	No	All sales final
Cloud Storage	No	All sales final
Email Hosting	No	All sales final
SSL Certificates	No	Non-refundable once issued
Setup / Migration Fees	No	Non-refundable

4. Service Cancellation

4.1 Customer-Initiated Cancellation

You may cancel any active service at any time through your TheCloud.market control panel or by contacting our support team. Please note:

Cancellation stops future renewal billing but does not entitle you to a refund for any prepaid period

Services will remain active until the end of the current billing period

All data associated with cancelled services will be permanently deleted 7 days after the service expiry date. TheCloud.market will not be responsible for any data loss after this period

Cancelled domain names will enter the standard expiry, grace, and redemption periods as defined by the respective registry

4.2 Auto-Renewal

All services are set to auto-renew by default. You are responsible for disabling auto-renewal at least 48 hours before the renewal date if you do not wish to continue the service. Renewals processed before a cancellation request is received are non-refundable.

5. Exceptions - When We Will Issue a Credit or Refund

Notwithstanding the general no-refund policy above, TheCloud.market will issue an account credit or, where required, a refund in the following limited circumstances:

5.1 Duplicate Payment

If you are charged more than once for the same service due to a technical error, the duplicate charge will be refunded to your original payment method within 7 to 10 business days upon verification.

5.2 Service Provisioning Failure

If we are unable to provision a paid service due to a fault on our end and no alternative can be arranged, a full credit to your TheCloud.market wallet will be issued. At your request, a refund to the original payment method may be considered at our discretion.

5.3 Extended Downtime

If a service experiences unplanned downtime exceeding 99.9% of the monthly uptime SLA (as defined in our Terms of Service), you may be eligible for a pro-rated service credit. Credits are applied to your account and cannot be redeemed as cash. SLA credits must be requested within 30 days of the incident.

5.4 Legal or Regulatory Requirement

Where a refund is mandated by applicable Indian consumer protection law, including the Consumer Protection Act, 2019, or an order from a competent authority, we will comply accordingly.

6. Chargeback Policy

We take chargebacks and payment disputes seriously. If you initiate a chargeback with your bank or payment provider without first contacting us to resolve the issue, TheCloud.market reserves the right to:

Immediately suspend or terminate your account and all associated services

Report the dispute to relevant fraud prevention databases

Pursue recovery of costs incurred as a result of the chargeback, including processing fees

We strongly encourage customers to contact our support team [email protected] before initiating any dispute with their payment provider. Most billing issues can be resolved quickly and amicably.

7. How to Request a Review

If you believe your situation qualifies for an exception under Section 6, please contact our billing team with the following information:

Your registered email address and account username

The order ID or invoice number

A clear description of the issue and the resolution you are seeking

Any supporting evidence (screenshots, error messages, etc.)

Contact us at:

Email:support@thecloud.market

Subject Line: Refund Review Request - [Your Order ID]

We will acknowledge your request within 48 business hours and aim to resolve it within 7 to 10 business days. Our decision on refund eligibility is final.

8. Payment Gateway Note

All payments on TheCloud.market are processed by RBI-authorised payment gateway partners. Refunds, where approved, will be returned to the original payment method used at the time of purchase. Refunds are issued for the actual amount charged, inclusive of any GST collected. The time taken for a refund to reflect in your account depends on your bank or card issuer and typically takes 5 to 10 business days after we initiate the transfer.

TheCloud.market does not store your card or bank account details. All payment processing is handled by our PCI-DSS compliant gateway partners.

9. Changes to This Policy

TheCloud.market reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting to our website. For existing customers, material changes will be communicated via email to your registered address at least 14 days before they take effect. Continued use of our Services after the effective date constitutes acceptance of the revised policy.

10. Contact Us

For any billing or refund-related queries, please reach out to:

TheCloud.market Billing Support

Email:[email protected]

General Support: [email protected]

Website: www.thecloud.market

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

This policy is governed by the laws of India including the Consumer Protection Act, 2019 and the Information Technology Act, 2000. Disputes shall be subject to the jurisdiction of courts inHyderabad Telangana,, India.